Privacy Policy

PRIVACY POLICY

Welcome to Huyawen ("we," "us," or "our"). We operate the website huyawen.store (the "Site") and provide Print on Demand (POD) services (the "Services").

We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy describes how we collect, use, share, process, and safeguard your personal information when you visit our Site, place an order, or interact with us.

By using our Site or Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To fulfill your custom orders and provide a seamless shopping experience, we collect certain personal information from you.

Information You Provide Directly to Us:

Contact and Shipping Information: When you make a purchase, we collect your first and last name, shipping address, billing address, email address, and phone number.
Order and Customization Details: We collect details about the products you purchase, and crucially, any images, designs, logos, or text you upload to customize your POD products.
Payment Information: Payment transactions are handled securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your credit card or full financial details directly on our servers. They collect your payment card number, CVV code, and billing zip code.

Information Collected Automatically:

Device and Usage Data: When you visit the Site, we automatically collect information sent by your browser. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies: We use "cookies" and similar tracking technologies to track the activity on our Site and hold certain information to improve your user experience (e.g., remembering items in your shopping cart). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

To Fulfill Your Orders: Processing payments, producing your custom POD products based on your designs, and shipping them to your address.
Communication: Sending you order confirmations, shipping updates, responding to your customer service requests, and sending mandatory administrative notices.
Improvement of Services: Analyzing usage data to optimize our Site’s performance, design, and product offerings.
Marketing (Optional): If you opt-in, we may send you newsletter emails about new products, sales, or updates. You can unsubscribe at any time.
Fraud Prevention: Detecting, preventing, and addressing technical issues or fraudulent activities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third parties necessary to operate our business and provide our Services:

POD Manufacturing Partners: Because we operate as a Print on Demand shop, we must share your uploaded designs and shipping details with our fulfillment partners who physically manufacture and ship your products.
Shipping Carriers: We share your name, shipping address, and phone number with carriers (e.g., USPS, FedEx, UPS) to deliver your orders.
Payment Processors: We share transaction information with our payment partners to process your payments securely.
Service Providers: Third parties who provide services such as website hosting, data analysis, or email marketing tools. They are contractually obligated to protect your data and only use it for the tasks we assign them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

We retain order information (name, address, purchase history) for accounting, tax, and warranty purposes.
Uploaded Designs: We may retain your uploaded designs for a reasonable period after order fulfillment to allow for easier re-ordering or to handle quality issues. Following this period, they are deleted or anonymized.

5. Security of Your Data

The security of your data is important to us. We implement commercially acceptable security measures—such as SSL (Secure Sockets Layer) encryption—to protect your personal information during transmission.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request copies of your personal information held by us.
Correction: The right to request that we correct any information you believe is inaccurate.
Deletion: The right to request that we erase your personal information, under certain conditions.
Withdraw Consent: If we are processing your data based on your consent (e.g., marketing emails), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in Section 8.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.